Refund Policy
1. General Provisions
1.1. This Refund Policy (hereinafter referred to as the 'Policy') is an integral part of the Public Offer of the AniworldAI service (hereinafter referred to as the 'Service').
1.2. The Policy defines the terms, procedures, and cases in which a User can request a refund for a paid Subscription (Tariff Plan).
1.3. By accepting the terms of the Public Offer and paying for the Subscription, the User confirms that they have read and fully agree to the terms of this Policy.
2. Conditions for a Refund
The Executor provides for two categories of situations in which the User is entitled to claim a refund:
2.1. Refund due to significant Service inoperability
The User is entitled to a full refund for the current Subscription period if the Service (both bots: t.me/aniworld_bot and t.me/novelai_bot) was completely unavailable for use for technical reasons on the Executor's side for a more than 28 (twenty eight) days during the paid 31-day period.
2.2. Refund at the User's initiative (within the 'cooling-off period')
The User may request a full refund on their personal initiative if both of the following conditions are met simultaneously:
a) No more than 3 (three) calendar days have passed since the Subscription payment;
b) The number of image generations performed by the User since the payment does not exceed 100 (one hundred).
3. Cases When a Refund Is Not Provided
A refund is not provided under any circumstances if:
3.1. The conditions listed in Section 2 of this Policy are not met.
3.2. The User requests a refund after the 3-day 'cooling-off period' has expired, citing reasons such as 'changed my mind,' 'the service did not meet expectations,' or other personal reasons.
3.3. The User has violated the terms of the Public Offer (e.g., used the Service for illegal purposes), which resulted in the blocking of their access.
3.4. The Executor has reasonable grounds to believe that the refund request is fraudulent. For example, if the User actively used all the features of the Service and then requested a refund without objective technical reasons.
*(Note: Providing access to image generation services involves significant operational costs for the Executor for the use of computing power. This measure is aimed at protecting against unfair use).*
3.5. The User requests a refund for a Subscription period that has already expired.
3.6. The User has previously received a refund under clause 2.2 of this Policy. Repeated refunds at the User's initiative are not provided to avoid abuse of rights.
4. Refund Procedure
4.1. To request a refund, the User must contact the Executor's support service using the contact details specified in the [Public Offer](https://aniworldai.org/terms) and this Policy.
4.2. In their request, the User must provide the following information for quick identification and processing of the request:
• Their `user_id` in Telegram or VK.
• The date and amount of the payment.
• A clear and detailed description of the reason for the refund request.
• A screenshot or copy of the payment receipt (if available).
4.3. The Executor has the right to request additional information to verify the grounds for a refund.
4.4. The time for considering a refund request is up to 25 (twenty five) business days from the moment all necessary information is received from the User.
4.5. If the request is approved, the refund will be made to the same payment method from which the purchase was made. The time it takes for the funds to be credited to the User's account depends on their bank or payment system and can take from 5 to 30 days.
4.6. Upon refund, payment system fees incurred by the Executor when processing the payment may be deducted from the amount.
5. Final Provisions
5.1. The Executor reserves the right to make changes to this Policy unilaterally. The new version comes into force from the moment of its publication.
5.2. Continued use of the Service after the publication of a new version of the Policy means the User's consent to the changes made.
6. Contact Details
For all questions related to refunds, please contact support: vk.com/timmek or t.me/timmek1.